Warranty & Repair Guide

This warranty only applies to purchases made in UK with The Velocity directly. Any The Velocity products purchased from another source, please return to the original place of purchase with your receipt for further assistance.

This warranty is in addition to and does not affect your legal rights.

Please describe the product in the form. Send clear pictures  with different angle (front and back) of the product via e-mail to services@thevelocity.co.uk and state your name, your shipping address and your e-mail.

If you wish to proceed with the repair, pay for the repair via a payment link which will be sent from an official email address to you by e-mail. You also need to reply to the email with a confirmation that we are allowed to proceed.

 

SEND US THE PRODUCT

Following payment, you will be provided with a UPS shipping label addressed to our logistics center in London.

Print the label and attach it to your parcel before sending the product to The Velocity with UPS.

 

REPAIR STAGE

We do our best to ensure that the repaired product will be returned to you within 10 - 14 working days of following receipt of the product.

An e-mail to the address you provided confirming the dispatch of your parcel, including relevant shipping information.

When you proceed with the repair service, we will save some of your personal information in order for you to complete the purchase.

You have the right to request access to your data and if any information is incorrect you may have it changed or removed.

STERLING SILVER JEWELLERY WARRANTY  (EXCLUDED FROM COVER):

  • Damage resulting from, in the opinion of The Velocity, improper handling, lack of care, accidents, inappropriate use, modification, attempted repair, negligence, 

  • Products that are not purchased from an authorized The Velocity retailer (inclusive of authorized online retailers),  The Velocity official website.

  • To clean each piece of jewellery, wipe with a soft cloth. Keep your jewellery away from moisture as this may foster tarnish.

  • Do not expose leather to water. We recommend storing your jewellery in a clean, dry place and air tight bag.

Contact Us

World Wide Shipping

28 Days Return Policy

2 Years Warranty on all Products

£1000+ Donated

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