If you change your mind within 28 days, you can obtain a refund if you have your original receipt or proof of purchase. If you don’t have proof of purchase, we are happy to exchange your items. Items returned must be in their original sale condition explained below.
CONDITIONS OF RETURN:
Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
Earrings, body piercing products, hair accessories, face masks and gift cards cannot be returned for change of mind reasons.
Shipping costs from online purchases and click and collect are non-refundable.
You may be asked to provide personal details for returns or exchanges for verification purposes.
If you believe an item you have purchased is faulty please email us at
YOUR RIGHT TO A REFUND OF PURCHASE PRICE
You are entitled to a refund for items you purchase from The Velocity if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide The Velocity with proof of purchase, such as your original The Velocity receipt or bank statement.
Unfortunately, If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price.